After-sales service commitment
The company is a national special-purpose automobile manufacturing enterprise with independent research and development capabilities. Through the unremitting efforts of all employees of the company over the years, a complete industrial chain of design, manufacturing, sales, quality inspection and after-sales service has been formed. After-sales service is our company's pre-sales,
An important pillar in the after-sales and after-sales links. Especially in recent years, with the continuous improvement of the company's production capacity and the expansion of export trade, the after-sales service system has been comprehensively improved.
1. The service system is an important part of the quality management system. Our company has passed the ISO9001-2000 quality management system certification (registration number 05706Q10355ROM).
2. Service guarantee: The company's service is to strictly implement the company's procedures and quality manuals, and to guarantee the combination of market and user requirements.
Third, the purpose of service: professional create value, integrity creates the future!
Service agencies: The after-sales service department under the leadership of the sales company is responsible for the company's after-sales service and manages the service work of various overseas agencies. _________________________________________________________
In the case of the user strictly following the instruction manual and under normal operation, within one year from the date of purchase of the car (subject to the vehicle's factory registration card), the driving mileage does not exceed 25,000 kilometers. If the parts are damaged, the written information shall be submitted to the after-sales service department of our company within three working days after being identified by the relevant automobile service station and supervision department.
The specific services are as follows:
1. The quality of the product during the warranty period is mainly repaired, and the repair fee is free (excluding wearing parts and electrical parts).
2. Lifetime warranty. For products that exceed the warranty period, only related costs will be charged for replacement parts.
3. Free operator training:
现场 On-site guidance by senior engineers arranged by our factory to learn theory and practical operation;
⑵ Master the basic theory, performance and functions of special vehicles;
⑶ Skillful operation according to the program;
⑷ Can perform normal daily maintenance and eliminate general technical faults.